Question 1

What is omnichannel logistics?

Accepted Answer

Omnichannel logistics coordinates receiving, inventory, order preparation and shipping for different channels: ecommerce stores, marketplaces, B2B trade and retail. Integration and shared inventory depend on the systems and operating rules actually configured.

Question 2

Can one warehouse handle both B2C and B2B orders?

Accepted Answer

Yes, depending on the goods and agreed workflows. A single warehouse operation can prepare consumer parcels alongside cartons and pallets for business customers, with distinct priorities, packaging and documentation for each flow.

Question 3

What logistics services does Fulexo offer?

Accepted Answer

Fulexo offers pallet and carton storage, container unloading, cross-docking, B2C and B2B order fulfillment, kitting and returns management, among other services. Each operation is scoped after reviewing your goods and expected volumes.

Question 4

Where is the Fulexo warehouse located?

Accepted Answer

Our logistics operations are based in Le Havre, Normandy, France. The registered office of FULEXO SAS is in Paris. Warehouse visits may be arranged by appointment.

Question 5

Can I store pallets without outsourcing order fulfillment?

Accepted Answer

Yes. We can assess storage-only projects, whether short-term or ongoing. Quotations depend on space requirements, product type, storage duration and expected stock movements.

Question 6

Can Fulexo unload 20 ft or 40 ft containers?

Accepted Answer

We can assess 20 ft and 40 ft container unloading, carton counting and palletizing if needed. Handling is confirmed after reviewing weights, dimensions, scheduling and customs status.

Question 7

How are logistics services priced?

Accepted Answer

We prepare a proposal based on the requested services, volumes, product characteristics and special handling needs. Non-standard operations are quoted after review; displayed reference rates are not automatically binding.

Question 8

Is there a minimum monthly order volume?

Accepted Answer

We review projects of different sizes, including lower-volume operations. Any minimum billing requirements and operating conditions are stated in the commercial proposal.

Question 9

What are your order preparation and delivery times?

Accepted Answer

Preparation lead times depend on the order profile, operating workload and agreed processing schedule. Delivery times also depend on the carrier, destination and selected service.

Question 10

How do I connect my store or marketplace?

Accepted Answer

Depending on the supported channels and features, Fulexo Connect can help manage order, inventory and shipping visibility. We review integration requirements and onboarding conditions before a project starts.

Question 11

Do you handle product returns?

Accepted Answer

Yes. We can coordinate returns receiving, visual inspection, sorting and restocking under your instructions. Simple product rework can also be assessed where the goods and handling requirements allow it.

Question 12

Can you receive every type of product?

Accepted Answer

All projects require a preliminary product review. Hazardous, regulated, fragile or specially controlled goods are not automatically accepted; handling depends on available facilities and applicable requirements.